Shipping policy

Thank you for choosing Black Swan Brewing Co. for your craft beer needs. We want to ensure a seamless and enjoyable experience for all our customers. Please take a moment to review our shipping policy.

1. Order Processing:

  • Orders are typically processed within 1-2 business days of being placed.
  • You will receive a confirmation email with your order details once your purchase has been processed.

2. Shipping Options:

  • Depending on your location, we offer the following shipping options:
    • Local Delivery: For customers within our local delivery radius, we provide a convenient and efficient delivery service.
    • Local Pickup: If you prefer, you can choose to pick up your order directly from our brewery located at 144 Downie St, Stratford, ON N5A 1X1, Canada.
    • Canada Post: We also offer shipping via Canada Post for customers outside our local delivery area.

3. Shipping Rates:

  • Shipping rates are calculated based on the delivery location and the selected shipping method. The applicable rates will be displayed during the checkout process.

4. Delivery Times:

  • Local Delivery: Delivery times will vary based on your location within our delivery radius. You will receive a notification with an estimated delivery time once your order is out for delivery.
  • Local Pickup: Your order will be ready for pickup during our regular business hours. Please check our website or contact us for current hours of operation.
  • Canada Post: Delivery times will vary based on your location. You will receive a tracking number with your shipping confirmation to monitor the progress of your shipment.

5. Order Tracking:

  • For orders shipped via Canada Post, a tracking number will be provided in your shipping confirmation email. You can use this number to track your package on the Canada Post website.

6. Contact Us:

  • If you have any questions or concerns regarding your order, please do not hesitate to contact us at orders@blackswanbrewing.ca. You can also reach us at our physical location: 144 Downie St, Stratford, ON N5A 1X1, Canada.

7. Legal Drinking Age:

  • By placing an order with Black Swan Brewing Co., you confirm that you are of legal drinking age in your province or territory.

Thank you for choosing Black Swan Brewing Co. We appreciate your support and hope you enjoy our craft beers responsibly. Cheers!