Refund policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request a exchange, only if the product is unopened.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at orders@blackswanbrewing.ca. Please note that products will need to be sent to the following address: 144 Downie St, Stratford, ON N5A 1X1

If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any return question at orders@blackswanbrewing.ca.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We do not offer refunds, please contact us at orders@blackswanbrewing.ca if you have any concerns.